This Privacy Policy explains how CycleWorks collects, uses, stores, and discloses personal information in connection with its bicycle repair workshop services and website. It applies to service inquiries, bookings, workshop visits, and related communications.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
You may ask us to access or correct personal information we hold about you, and you may raise concerns about how we have handled your information. In some cases, we may need to keep or refuse part of a request where the law allows or requires it.
Requests should be made using the contact details in this policy and should describe the information or issue concerned. We will review the request, respond within a reasonable time, and let you know if we need more information to complete it.
We retain personal information for the period needed to manage bookings, complete repairs, maintain service records, handle payment and accounting matters, and meet legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it, unless we must keep it for a lawful reason.
If we make a material change to this Privacy Policy, we will update the policy on the website and may provide additional notice where appropriate. Continued use of the website after an update means the revised policy applies to the extent permitted by law.
We may collect contact details, booking information, bicycle service details, inspection notes, quote and approval records, payment-related information, and website usage data. Where relevant, we also process information about the bicycle’s condition, requested repairs, and collection or service summary records.
We receive personal data directly from service inquiries, booking forms, phone calls, email messages, workshop drop-ins, intake discussions, and collection arrangements. We may also generate records from mechanical inspections, service summaries, payment processing, and basic website analytics or technical logs.
Our website may use essential cookies to support page functions, preference cookies to remember basic settings, and analytics cookies to understand site performance and usage patterns. We do not use cookies to collect more information than is reasonably needed for those purposes.
You can usually block or delete cookies through your browser settings. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present a cookie choice prompt for non-essential cookies.
We process personal information to respond to service inquiries, arrange bicycle intake, carry out mechanical inspections, prepare and confirm quotes, perform repairs and adjustments, complete quality checks, provide collection summaries, manage payments, maintain records, operate the website, improve service delivery, and meet legal or accounting obligations. Where enabled, we may also use contact details to send seasonal maintenance reminders.
We may share information with payment processors, website and hosting providers, communication tools, bookkeeping or administrative services, and other contractors who support workshop operations. These parties are expected to handle information for the agreed purpose and to use appropriate safeguards.
We may share personal information with authorities, regulators, or other parties where required by law, to respond to lawful requests, to protect our rights, or to address safety, fraud, or security concerns. We may also disclose information in connection with a business transfer or similar transaction if permitted by law.
